FAQ
What is JW Cru membership and what does it offer?
By subscribing to our CRU membership, you deposit $40 each month into your wallet, which can be redeemed during purchases. As a CRU member, you will have the privilege of the following perks:
- Receive up to a 30% discount on all purchases.
- Benefit from FREE DELIVERY on orders over $50.
- Commit only $40 monthly to your account.
- Pause debits and request refunds at your convenience.
- Access dedicated customer support.
How do I become a JW Cru member?
Simply click on the Join Cru Now button, and add the membership to your cart. Create your JW Cru online account and checkout.You are now ready to go. Start enjoying the benefits of your membership, and you have 30 days until your first deposit is done.
Why should I become a JW Cru member?
Because you are in for some great wines, prices and savings. You will save better and drink better for sure. Your $40 monthly deposit will keep on accumulating in your JW Wallet every month, and within 4 months, you will have $160 to use and buy a wine case of your choice from our wide range of options. You will have nothing more to pay. Your pocket feels light. Right?
If I suspend my CRU membership for three months, will I still be eligible for the perks?
Please note that your membership benefits are accessible only while your CRU membership is active.
Is the monthly $40 fee for the CRU Club a subscription charge?
The $40 you deposit into your wallet each month is not a subscription fee. Instead, it is credit that you can utilise anytime to buy wines online or over the phone at a reduced rate.
Why was I charged for shipping despite being a CRU member?
To access all the benefits of your CRU membership, including free shipping, it's important to ensure you are logged into your account when placing an order. Also, please remember that the minimum order value must be $50 or more. If you were logged in and met the order value requirement but still encountered shipping charges, please contact our customer service for assistance.
How can I cancel my membership?
You can cancel your membership by reaching us at 1300 500 599, sending an email to support@justwines.com.au.
Can I pause or skip my membership?
Sure. You can pause or skip your membership by contacting us at 1300 500 599, emailing support@justwines.com.au