FAQs

• Once you have placed an order with us, you will receive a confirmation mail with a tracking ID along with our delivery partners' website link where you can easily track your order. In case, you haven’t received this email you can contact our customer support team on the number and email address given above.

• Delivery charges depend on the postcode. All orders of $250 and above will qualify for FREE DELIVERY, and CRU members enjoy FREE DELIVERY on orders of $50 or more. We use Australia Post and Fastway Couriers to distribute the orders. For more details about our shipping and delivery methods click here.

We want your favorite wines to reach you as early as possible.

It takes 1-3 business days for your order to be processed and prepared before it is dispatched. Here are the delivery time frames for most locations:

• NSW Metro - 1 to 2 business days
• NSW Regional - 2 to 3 business days
• Victoria Metro - 2 to 3 business days
• Victoria Regional - 3 to 4 business days
• Queensland Metro - 2 to 3 business days
• Queensland Regional - 3 to 4 business days
• SA Metro - 4 business days
• SA Regional - 5 business days
• WA Metro - 7 to 10 business days
• WA Regional - 7 to 10 business days
• Tasmania Metro - 4 to 5 business days
• Tasmania Regional - 5 to 6 business days
• NT Metro - 6 to 7 business days
• NT Regional - 10 to 15 business days, depending on the location

If you haven’t received your order in the aforementioned time frame, contact us immediately.

Please note: In regional areas, sometimes it might take longer to deliver than mentioned, depending on the location.

In such cases, Just Wines cannot be held responsible for deliveries to incorrect or incomplete addresses provided. Please note that if the delivery is made to the address given by the customer, it becomes the customer’s responsibility for the entire purchase.

If the address is incorrect and/or the delivery is refused or unable to be completed, then the order will be returned to our distribution center and additional handling costs plus freight charges will be applied to a request for re-delivery. To avoid such a situation, we would highly recommend double-checking the address details ensuring that all the information provided is correct and complete.

You can opt for your order to be left at the door by selecting our Authority to Leave option. This way, you authorize the courier to leave the goods at the delivery address and you accept that once the courier has been delivered, the complete order has been received.

Just Wines and contractors associated with the delivery are not liable for any loss or damage which can result from leaving the order at the doorstep. You agree to release Just Wines from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

However, please note that under certain circumstances, Just Wines may not be able to leave your delivery as directed under an Authority to Leave request. In such instances, your complete order will be delivered to your nearest Australia Post Office or Fastway Couriers depot for your collection.

• Just Wines will not deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce the appropriate ID, then the delivery driver will be unable to leave the wine case.

You can reach out to our customer support team at support@justwines.com.au.You can also call us on 1300-250-296.

If you are not fully satisfied with your purchase, you can return or exchange your purchase. We will also cover the return postage costs.

We have a 90-day Free Returns policy that we offer in the event that you’re unhappy with your wine, we’re more than happy to arrange the return of any unopened bottles you might have, for an equivalent refund or replacement.*

To initiate this, please contact us.If Just Wines reasonably believes that a buyer is abusing our Free Returns policy, we reserve the right to suspend or cancel the policy in relation to that buyer, cancel any pending orders and/or close that buyer's account. Just Wines reserves the right to refuse the returns policy to any requests deemed unreasonable.
Exclusion: Please note that this return policy does not apply to purchases from our Premium Collection. Returns, refunds, and exchanges are not available for this exclusive category in order to maintain our high standards of quality and service.

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.

In such a situation, you will need to contact us within 12 hours of placing your order, as orders can only be changed or canceled before they are shipped. Email us at support@justwines.com.au or ring us on 1300-250-296 within business hours.

We do offer our wines though deals websites such as Cudo, Scoopon, Groupon and more. If you have purchased through a site like this, please get in touch with us and quote your reference number. We can get into contact with these sites for you and sort out any issues you might have. Please note that our returns policy for products purchased via third-party websites may differ.

We do our best to provide wines to all the wine lovers in Australia, but there may be few areas where we do not ship due to various reasons. Here is a list of the areas Just Wines doesn’t deliver to:

• Aurukun Postcode – 4871
• Bamaga Postcode – 4876
• Cherbourg Postcode – 4605
• Doomadgee Postcode – 4830
• Hope Vale Postcode – 4895
• Injinoo Postcode – 4876
• Kowanyama Postcode – 4871
• Lockhart Postcode – 4871
• Mapoon Postcode – 4874
• Mornington Island Postcode – 4871
• Napranum Postcode – 4874
• New Mapoon Postcode – 4876
• Palm Island Postcode – 4816
• Pormpuraaw Postcode – 4871
• Seisia Postcode – 4876
• Umagico Postcode – 4876
• Woorabinda Postcode – 4713
• WujalWujal Postcode – 4895
• Yarrabah Postcode – 4871

Currently, we do not have an export license to be able to ship orders overseas. However, we will be exploring this option in the near future - we’ll keep you posted!

A place for all your wine payments on Just Wines. You can use your money or save it for future purchases in the wallet.

You can use the wallet amount to make purchases across the Just Wines website. You can use it for JW Cru membership also.

No. You cannot convert your wallet amount into cash. You can only use the amount to buy wines on the website.

Add your valid credit card details and the amount that will be used every month.

A - An exclusive membership plan that offers the best prices, wines and savings. Not just that, you get access to exclusive products and personalized services under the membership. You will have to deposit a bare minimum amount of $40 into your wallet monthly and all the benefits will start coming to you.

Simply click on the Join Now button, and add the membership to your cart. Create your JW Cru online account and checkout. You are now ready to go. Start enjoying the benefits of your membership, and you have 30 days until your first deposit is done.

Because you are in for some great wines, prices and savings. You will save better and drink better for sure. Your $40 monthly deposit will keep on accumulating in your Wallet every month, and within 4 months, you will have $160 to use and buy a wine case of your choice from our wide range of options. You will have nothing more to pay. Your pocket feels light. Right?

No, currently only JW Cru membership is available.

Log in with your registered account. If not registered, create an account. Enter the maximum amount you are willing to pay for the wine. Click on ‘Bid Now’ to submit your bid. The bidding starts from $19 onwards and can go up to as high as you are willing to pay for that lot.

As soon as you submit, you will get a mail on your registered email address with a notification mentioning the successful bid.

In case you get outbid, you will be notified about it via mail. Moreover, the lot status of the bid will change from winning to outbid. You can repeat these steps to maximize your chances of winning for the same lot of wines.

A valid credit card / debit card is required in order to place a bid at Just Wines. At this time, we are also accepting payment through PayPal for auctions category products.

An auto bid feature automatically sets bids on your behalf until your maximum is reached.

Simply decide the maximum price you are willing to pay for the item you are bidding on. The Just Wines Autobid command automatically bids for you each time some other user places a higher bid to win the sale. The low bidder will immediately receive an email notification saying "You have been outbid". You can easily raise your bid amount via your bid list, accessed through the account page.

• Bid the highest amount you are willing to spend for the lot
• Make sure your autobid exceeds until the lower auto bid reaches the maximum limit
• Check your bid list to keep track of all the bids place

When an auction ends, we will notify you by email sharing invoice of lots you’ve won. You can also check the status of your bid in the My Account section.

If you were outbid, you will get the chance to increase your final price again in order to win the auction item.

There is no cost to bid at Just Wines. However, all bidders will be subjected to a Buyer's Premium (17.5%) which is added to the winning bid when the auction closes.